I made a decent sized purchase through their website. We enjoyed everything we purchased, and are having a hard time picking a favorite. There was one minor oopsie where they forgot to pack our CNC bars. We ordered a lot, and it's not out of the realm of possibility to miss something. What matters most is how a company handles an error... And this is where they truly shined. They immediately issued a credit to me towards a future purchase (which will be soon!). No hoops to jump through, nothing. I truly appreciate their quick response and resolution. I've shared our purchases goodies with family and friends and they will be ordering soon as well! Thank your for making our days a little sweeter!!