Refund policy

  • 📦 The Freeze Dried Candy Store – Shipping & Return Policy

    🚚 Shipping Policy

    • Shipping Days: We ship orders Monday through Thursday only to prevent weekend carrier delays.

    • Processing Time: Orders are fulfilled within 1–3 business days after payment is received.

    • Flat Rate Shipping: $4 flat rate shipping on all orders under $35.

    • Free Shipping: Orders $35+ ship free (U.S. only).

    • Carriers: We use USPS, UPS, or FedEx depending on your location and order size.

    • Tracking: You’ll receive a tracking number by email once your order is on its way.

    💡 Note: In hot weather, temperature-sensitive items (like chocolate) may be held briefly to protect product quality.

    🏠 Incorrect or Incomplete Addresses

    We ship to the exact address provided at checkout.

    📌 Please double-check your shipping information before placing your order.

    • If an incorrect or incomplete address is entered and the package is returned to us, the customer is responsible for any additional shipping charges to re-send the package.

    • If the order is delivered to the wrong address due to incorrect info submitted by the customer, The Freeze Dried Candy Store is not responsible for lost packages or replacements.

    (Pro Tip: Made a mistake? Email us at thefreezedriedcandystore@gmail.com as soon as possible—we can usually fix it before your order ships!)

    💖 “Love It or Your Money Back” Guarantee

    We want you to be thrilled with every crunchy bite. If you’re not 100% satisfied, we’ll make it right.

    Here’s how it works:

    ✅ Refund Window: Contact us within 7 days of delivery.
    ✅ Proof of Purchase: Provide your order number or email confirmation.
    ✅ Quick Photo: A picture of the product (opened or unopened) helps us understand what went wrong.
    ✅ Refund Type: We’ll refund the product cost to your original payment method. (Shipping costs are non-refundable unless we made an error.)

    🛡️ Protecting Against Abuse

    This policy is designed to help new customers shop with confidence—not to offer unlimited free candy.

    📌 We do not cover:

    • Refund requests after 7 days from delivery.

    • Claims without a valid order number or receipt.

    • Multiple refund requests from the same customer that indicate abuse.

    🔄 Wrong or Damaged Items

    If we ship the wrong item or your candy arrives damaged, let us know right away!
    📧 Email thefreezedriedcandystore@gmail.com with your order number and a photo, and we’ll make it right—including shipping costs.